INTRODUCING THE CASEAWARE IDEAS PORTAL
Ideation and enhancement process flow change
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When a360inc acquired CaseAware in 2017, we committed to investing and expanding the industry's leading default servicing legal platform. And despite the challenges of our current environment, we are continuing to invest in CaseAware by leveraging your VOICE. Your ideas are key to the CaseAware roadmap and we want to hear from everyone -- from partners to admins to end-users.
Introducing the Ideas Portal: a new idea collection methodology that helps us understand what you want and need from CaseAware without feeling like you bear the burden of an additional invoice for submitting an idea. Until now, we've built the roadmap by taking requests in a queue-driven format then determining if it's something that would benefit one firm, most firms or all firms. This educated-guess method was difficult to manage and resulted in a FIFO prioritization process instead of what was needed. This new idea collection method will help us understand what users want and need without feeling like you are bearing the burden of an invoice for submitting an idea. We initially launched our Ideas Portal in April 2019 starting with our CaseAware Advisory Group which expanded in 2020. We've seen numerous new ideas and discussions amongst the CAG, creating a sense of community and investment in the product. We want to unlock that collaboration for all users to contribute ideas and propel the innovation behind this industry-leading case management system. Commonly asked questions are addressed below, however, if you have a question about how something should work, please reach out to CA Support (for Bronze subscribers) or your assigned CAM (for Silver and Gold subscribers). |
The Idea Portal - FAQs
How do I get a login to the ideas portal?
Contact the Client Solutions Team.
We set up logins for everyone who typically submits tickets to a360inc support. You should receive a login to the portal no later than Monday May 10th 2021. If not, please email Client Solutions.
Do I need to pay for access to the Ideas Portal?
No, access to and usage of the Ideas Portal is completely free to current users.
Can I access the Ideas Portal from CaseAware?
Coming Soon!
Do we still pay for enhancements?
No! As long as it's a global enhancement you will not be charged.
What if we want an enhancement that wasn't popular in the ideas portal and hasn't been placed on the roadmap?
Let us know. We will evaluate each situation understanding every user might have unique needs.
What is considered a custom enhancement?
Any enhancement that impacts the core product. We will continue to support the following requests via CaseAware Support as we do not see them as custom enhancements to our core product code.
What if I want to enable an integration?
We are not changing the integration process. Please submit a ticket to CaseAware Support.
What if I have an enhancement request in the pipeline that has not been completed before June 1st?
We will continue to work and deliver these enhancement requests as we transition to our new process.
What if I have a quote to get a time estimate to on an enhancement before June 1st?
We encourage you to submit it through the ideas portal to see if the user community wants it in our product and we’ll fund the enhancement.
Contact the Client Solutions Team.
We set up logins for everyone who typically submits tickets to a360inc support. You should receive a login to the portal no later than Monday May 10th 2021. If not, please email Client Solutions.
Do I need to pay for access to the Ideas Portal?
No, access to and usage of the Ideas Portal is completely free to current users.
Can I access the Ideas Portal from CaseAware?
Coming Soon!
Do we still pay for enhancements?
No! As long as it's a global enhancement you will not be charged.
What if we want an enhancement that wasn't popular in the ideas portal and hasn't been placed on the roadmap?
Let us know. We will evaluate each situation understanding every user might have unique needs.
What is considered a custom enhancement?
Any enhancement that impacts the core product. We will continue to support the following requests via CaseAware Support as we do not see them as custom enhancements to our core product code.
- SQL exceptions
- Ad-hoc queries
- CaseAware Values
- Performing one-time updates
What if I want to enable an integration?
We are not changing the integration process. Please submit a ticket to CaseAware Support.
What if I have an enhancement request in the pipeline that has not been completed before June 1st?
We will continue to work and deliver these enhancement requests as we transition to our new process.
What if I have a quote to get a time estimate to on an enhancement before June 1st?
We encourage you to submit it through the ideas portal to see if the user community wants it in our product and we’ll fund the enhancement.
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Telephone(844) 933-0555
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