Continuous improvement is one of many reasons a360inc’s CaseAware is the best case management system in the industry, we constantly strive to make your job easier via improvements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them.
Although it's been a challenging year in many ways, we remain focused on improvement. We continue to work diligently in making your day easier via new enhancements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them. We've highlighted some recently released features below.
HIGHLIGHTS FOR SERVICERS
New Audit Triggers allows users to audit invoices at two new stages "On Pending Rejection" and "On Pending Approval" (where enabled). This new function is mostly geared toward auditing new employee decisions. Servicers can create an audit to monitor when an internal user Rejects or Adjusts (Pending Rejection/Pending Approval) and pull that invoice for a manager/auditor review prior to moving the invoice on to its pending status. Note: We also replaced Audit Approve/Reject with "Take Action"; no change to function. Please reach out to your iClear Support Representative for more information.
HIGHLIGHTS FOR VENDORS
New Report: "Vendor Daily Posting Report" allows Vendors to pull invoice line item data once the invoice has posted ('Presented for Payment or "Paid").
HIGHLIGHTS FOR SERVICERS & VENDORS
iClear Chrome (compatible) a quick reminder that iClear can be used with Chrome. Internet Explorer (9+higher) is still available - although Microsoft is discontinuing support. Further testing is being conducted on Edge.
New Invoice Header modified the Invoice Header and added an "Action" item. This will help users 'see' additional information as it relates to the Invoice Status. For example, if the Invoice Status is Pending Approval, the Action might say "Pending Vendor Appeal".
Find Loan (permission required) allows users to search for loans (like Find Invoice) by various search criteria (like milestone and loan type). Once the permission is enabled, Find Loan can be found in the Administration drop-down menu.
iClearDefault offers smart automations that simplifies the management and processing of vendor invoices for mortgage servicers. iClearDefault reduces the overall costs associated with manually processing invoices utilizing advanced business rules to move an invoice seamlessly through workflow queues and automated decisioning, all customized by you. See iClearDefault in action today, schedule a demo and learn how you can improve the management of your invoices.
Remote Online Notarization (RON) is currently allowed in every state except California (for now). Driven by the pandemic, lawmakers across the nation are acutely aware of the need to provide purchasers and sellers more flexibility in the closing process, however, each one is taking a different approach to the solution. It is important to note an agent can only perform a RON while physically located in the state where they hold a commission. Agents may not perform a RON while located out of the state where they have been commissioned. For your reference, we've provided a brief description of each state's RON bill/law/order.
CaseAware Technical Bulletin
PHP? End of lifecycles? LINUX? What does it all mean? Should I care?
In July 2020, Microsoft announced they will discontinue Windows builds of PHP. PHP is a programming language that is used by almost 80% of all websites, including a few you might recognize like Facebook, Yahoo, Zoom, WordPress and CaseAware.
Microsoft hasn't shared a motive behind their announcement, however, a majority of PHP programs are run on LINUX servers so one could reason it is because it is no longer worth their efforts to continue to support PHP programming. In an abundance of caution, we want to inform you there may be an impact on you if you are running CaseAware on a Windows server.
If you are running a server that is Windows then Microsoft will no longer support or provide security patching for PHP at the end of 7.4 lifecycle, scheduled for November 6, 2022. As CaseAware moves to PHP version 8.0 and beyond, your version of CaseAware cannot be supported with continuous upgrades on a Windows server beyond November 2022.
Disregard if you fall into one of these categories:
For over 40 years, the CMAX claims processing platform has been the standard in the mortgage industry. As we prepare for the roll-out of the next generation of the enhanced a360inc SaaS-based CMAX, we recognize that there remains a human component to the claims management process. This service isn't new to us - members of our leadership launched the first claims processing business in the early '90s and felt it was time to assist with this ever-present need again - this time as a service extension to our industry-leading CMAX platform.
Prepare for the impending default wave with best-in-class technology coupled with US-based domain expertise
Forecasts show a trend upward in post-COVID months. Take the time now to plan and prepare for the next cycle of your business.
CMAX +Claims Processing includes:
Learn more about the CMAX technology platform.
Our customer support team has been busy over the last several months with rolling out product enhancements. Here's the full list of enhancements, updates and new features. Contact us with any questions.
Improve your document coding process in MS Word using an all-new Word add-in
CaseAware now allows for you to code your Case document templates two ways:
Proven ROI of new feature
When you implement the new Word add-in you can expect a 58% time savings with coding documents. On average CaseAware Administrators saved 1.4 hours in coding a single complex template. If you're a current CaseAware user, contact us to learn how to get started with this feature today. If you're not a CaseAware user, now is the time to learn how our suite of CaseAware products and services offers configurable features, customizable options, and flexible support models designed for every budget, case load, and firm size. Schedule your demo today.
Searching for a compliant publication solution in Illinois?
Integrate with Statewide today and go beyond placement of notices
Statewide provides your firm with end-to-end compliance for all publications, documents, processes and mailings involved with publications. Improve accuracy, save time on placing notices, and save the time and expense of completing mailings by integrating with Statewide Publishing. With Statewide integration, you will receive:
All publication information and files will be sent through integration in real-time. The documents are also backed up on Statewide’s online platform which is easily accessible and searchable by your staff. Compliance reports detailing the progression of each notice through completion are also available.
To learn more about integrating with Statewide Publishing, contact CEO Ben Desnoyers.
As we move through 2020, we continue to innovate and invest in our product roadmap. We are working on the next phase of the default servicing platforms you depend on for your day-to-day operations.In March, a360inc released a supplemental claims module at no extra cost. This allows you to perform bulk submissions for trailing claims discovered in the post-foreclosure process.
We are working closely with HUD to provide the much-needed ability to submit loss mitigation claims, including partial claims in light of the COVID-19 forbearance crisis. This feature is scheduled for release next month, directly in alignment with HUD’s go-live date.
An all-new user interface with a cleaner layout and easier navigation will be unveiled in 2021.
Utilize CMAX to improve the accuracy and ensure compliance of your claim, saving you time and money.
Claims Maximization (CMAX) is an industry-leading claims processing system that consists of three modules: Federal Housing Administration (FHA), Veterans Administration (VA) and Conventional Mortgage Insurance claims – which includes FNMA and FHLMC investor billings.
Accuracy Advanced decisioning capabilities that drive accurate claims, mitigate risks and reduce exposure. As servicing guides change, CMAX is updated for you to ensure alignment with agency/insurer updates.
Customization Ability to customize rules engine, minimizing manual data entry to improve accuracy and efficiency.
Industry-leading claims management system generates accurate and compliant claims filings. We're ready to help you focus on what you do best. Contact us today to schedule your confidential consultation regarding our technological solutions and on-boarding processes.
CSC saves you direct costs, time, and risk with eRecording services covering 80% of the US population
Integration shouldn't be limited to transmitting your work-product-data to your client's platforms. CaseAware Integrate (CAI) goes beyond status reporting and traditional data integrations, enabling your firm to optimize business processes, reduce costs, and expedite timelines. CAI offers over 60 vendor integrations—today we're showcasing an eRecording integration that delivers immediate value in your business process.
How has eRecording become invaluable in light of the pandemic?
"eRecording has become even more valuable during the COVID-19 pandemic for both document submitters and county recording offices," says Jim DeGaetano, Director of Real Estate Services at CSC. "eRecording has enabled submitters to continue to record documents in counties that are physically closed due to COVID but are still recording documents submitted electronically. eRecording is a contingency solution for county recording offices as it enables their employees to work from home. While those counties can't record mail-in or walk-in paper documents, their employees can record electronically submitted documents from home."
Filing real estate documents taking you days or weeks?
Utilize our integration with CSC today and transmit documents to the county in seconds and record in hours rather than days. CSC provides electronic recording services to deliver secure and efficient coast-to-coast coverage for documents recorded at the county level. CSC's web-based solution enables you to transmit real estate documents to county recording offices in 47 states and DC; covering 80% of the US population. Use the integrated service with CSC today to save in direct costs, time, and risk.
Sharing trends and best practices to help you improve your operations and maximize your profitability.