iClear New Feature Round Up

Our customer support team has been busy over the last several months with rolling out product enhancements. Here's the full list of enhancements, updates and new features. Contact us with any questions.
SERVICER

• New Mass Approve/Reject Queue that allows users to decision invoices in bulk.  Users (with permission) can access a new Mass Approve/Reject Queue and select multiple invoices for Approval or Rejection. If a large amount is selected, iClear will stage them to Queued for Approval or Queued for Rejection (respectively) and run a job continuously to update the status of the invoices selected. 
• New Invoice Line Item Cap Summary functionality allows users to view line item caps (if defined) and view all previously billed line items.  Click on the “Line Item Summary” button to open the pop-up box that will summarize all line items billed on an invoice, their cap and their previous activity (if any). Note: this button is only viewable by Servicer.
• Appealed Invoices Queue Escalation Flag has been added to assist users in managing the volume invoices in this queue. If you need to ‘escalate’ an appealed invoice, click the flag and a red exclamation point will appear in the line item.  If a user/group is responsible for escalated appealed invoices the red exclamation point will be a visual prompt to review those invoices.  A filter has also been added.
• New Invoice Type:  “Title” allows Servicers to have a broadly named invoice that covers billing of general Title Services and Products. See your a360inc representative for more information.
• Updated "Recovery" Invoice Type refreshed line items to include billing pertaining to recovery services for personal property (Automobile, Boat, etc).  See your a360inc representative for more information. 
• New Audit Trigger “On Rejected” allows Servicers to audit Rejected Invoices 
• New Queue Exposure allows Servicers to view queue assignment in the header level.

New / Updated Servicer Reports

• Miscellaneous Summary Invoice Report allows Servicers to review invoices submitted on behalf of vendors.
• Audit Summary Report allows Servicers to review invoices selected for Audit and decisioned by audit date.
• NEW Payment Timeline by Invoice Report provides a count of invoices posted:  “Average Time to Process”, “Average Time in Pending Statuses”, and average time in “Servicer Exception Queue”. 
• NEW Line Item Properties – Servicer Report provides summary of active / enabled line items by invoice. Displays enabled properties and caps (Documentation Required, etc)
• NEW Invoices Outstanding Detail Report provides all line items that are in a Pending Approval, Pending Rejected, Requires Review, Requires Audit, On Hold and Incomplete (Released).
• NEW Admin User Profile Reports:  
  • User Profile Report – Permissions and Account Status
  • User Profile Report – User Exception Queue
  • User Profile Report – User Approval Amounts
• UPDATE Servicer Released Invoices added Date Submitted Parameter.
• UPDATE Payment History and Balancing Report now pulls deactivated vendors as well.  This was added in case running dated reporting where a vendor was once active.

SERVICER & VENDOR

• Added iClear Invoice number to search field in upper right-hand corner.  Previously, a user could only search by Vendor Invoice Number or Loan Number. 
• Last User Login Date and Time is now displayed in iClear’s footer. Please note that all times are displayed in CST. 
• Invoice Name Updates – Paid by Servicer changed to “Paid”; Requires Servicer Review changed to “Requires Review”.

VENDORS

• Add Attachments to Line Items (manual invoice creation), the drop-down list for selecting Header or Details now defaults to “Details”. This should eliminate issue of attachments being accidentally attached to Invoice Header.
• Vendor Report – Invoice Decision Summary by Submitted Date
• Vendor Alerts – One Alert Added and One Corrected
  • Pending Approval – triggered when Invoice is sent to pending
  • Approved with Adjustments – triggered when invoice is Approved with Adjustment.
  • Note:  For now, alerts generate only to ‘submitter’ of invoices
• Ability to EDIT Invoice Header Notes while invoice is in Incomplete

New  / Updated Vendor Reports

• NEW Line Item Properties by Servicer Report provides summary of active / enabled line items by invoice. Displays enabled properties and caps (Documentation Required, etc).  Please reference this report when creating your Invoice Express files.
• NEW User Profile Report – Permissions and Account Status
• NEW Invoice Submitted by Specialist Report – Displays submission statistics by Servicer and by Invoice Type
• NEW Invoice Decision Summary of Submitted Date Report – Displays count of decisioned invoices by Servicer and by Invoice type.
• UPDATE Vendor Invoice Reconciliation by Date Report now allows user to search by Servicer CK/Account Number.