EVP, OUTSOURCING SOLUTIONS
Justine Smullen provides leadership, oversight and expertise to one of our company’s largest service lines. She leverages a 22 year progressive legal and financial management career with an emphasis on invoicing, collections, quoting and FDCPA, accounting, analytics, and operations management. Justine thrives on the challenges of our industry’s evolving invoicing requirements and in deadline driven environments. Justine has served as a consultant to both law firms and mortgage servicers seeking to improve their invoicing practices, reduce overhead, increase profitability, and gain transparency over the company’s financial performance. Before joining the a360inc. executive team, Justine was one of the National Operations Managers for a large multi-state creditor’s rights firm. In this role, she provided a full spectrum of practice management services to include workflow and process improvement, compliance assistance, technology implementation, HR support, disaster recovery, and accounting oversight. Justine’s passion for training, focus on accountability, and commitment to staff, supports our culture of advocacy for both clients and employees. Under Justine’s leadership, our Colorado Springs office of 75+ employees was voted one of Colorado Springs “Best Places to Work” by The Gazette in 2017 and was nominated again in 2018.