We are pleased to announce the addition of Michele Stockdale as Vice President, Client Experience.
As VP, Client Experience, Michele is the client’s advocate, ensuring cross-functional engagement to provide timely solutions and enhanced efficiencies. Michele is responsible for implementing the appropriate strategy to improve every client experience, helping a360inc deliver value that continuously exceeds defined service agreements. In addition to fostering a culture of innovation and transparent communication, she will build a team focused on and engaged in delivering an industry-leading client experience, from on-boarding to support.
“We are excited for Michele to join our team and emphasize key client outcomes across all departments to deliver the best experience in the industry,” says Chief Operating Officer, Jan Duke, “with her leading this mission, and planned growth of the team, clients will gain an experienced advocate throughout the process, providing additional value and continued improvement for our full suite of product and service solutions.”
With proven expertise in building and optimizing organizational processes to maximize results, Michele brings over 20 years of experience in the Financial Services industry, having worked for companies such as BlackKnight, JP Morgan Chase and two multi-state law firms. Michele’s extensive industry and operational experience provides invaluable insights as her position and team grow to support a multi-channel, proactive and consistent client experience. Michele reports directly to the COO and can be reached at firstname.lastname@example.org.