​Continuous improvement is one of many reasons a360inc’s CaseAware is the best case management system in the industry, we constantly strive to make your job easier via improvements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them. 

​Although it's been a challenging year in many ways, we remain focused on improvement. We continue to work diligently in making your day easier via new enhancements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them. We've highlighted some recently released features below.

HIGHLIGHTS FOR SERVICERS
​New Audit Triggers allows users to audit invoices at two new stages "On Pending Rejection" and "On Pending Approval" (where enabled). This new function is mostly geared toward auditing new employee decisions. Servicers can create an audit to monitor when an internal user Rejects or Adjusts (Pending Rejection/Pending Approval) and pull that invoice for a manager/auditor review prior to moving the invoice on to its pending status.  Note: We also replaced Audit Approve/Reject with "Take Action"; no change to function.   Please reach out to your iClear Support Representative for more information. ​

HIGHLIGHTS FOR SERVICERS & VENDORS
​iClear Chrome (compatible) a quick reminder that iClear can be used with Chrome. Internet Explorer (9+higher) is still available - although Microsoft is discontinuing support. Further testing is being conducted on Edge.

New Invoice Header modified the Invoice Header and added an "Action" item. This will help users 'see' additional information as it relates to the Invoice Status. For example, if the Invoice Status is Pending Approval, the Action might say "Pending Vendor Appeal".  

Find Loan (permission required)  allows users to search for loans (like Find Invoice) by various search criteria (like milestone and loan type). Once the permission is enabled, Find Loan can be found in the Administration drop-down menu.