Continuous improvement is one of many reasons a360inc’s CaseAware is the best case management system in the industry, we constantly strive to make your job easier via improvements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them.
Although it's been a challenging year in many ways, we remain focused on improvement. We continue to work diligently in making your day easier via new enhancements and upgrades. Through communication with our clients, user surveys, and some of the brightest technological minds in the business, we identify areas of improvement and act on them. We've highlighted some recently released features below.
HIGHLIGHTS FOR SERVICERS
New Audit Triggers allows users to audit invoices at two new stages "On Pending Rejection" and "On Pending Approval" (where enabled). This new function is mostly geared toward auditing new employee decisions. Servicers can create an audit to monitor when an internal user Rejects or Adjusts (Pending Rejection/Pending Approval) and pull that invoice for a manager/auditor review prior to moving the invoice on to its pending status. Note: We also replaced Audit Approve/Reject with "Take Action"; no change to function. Please reach out to your iClear Support Representative for more information.
HIGHLIGHTS FOR VENDORS
New Report: "Vendor Daily Posting Report" allows Vendors to pull invoice line item data once the invoice has posted ('Presented for Payment or "Paid").
HIGHLIGHTS FOR SERVICERS & VENDORS
iClear Chrome (compatible) a quick reminder that iClear can be used with Chrome. Internet Explorer (9+higher) is still available - although Microsoft is discontinuing support. Further testing is being conducted on Edge.
New Invoice Header modified the Invoice Header and added an "Action" item. This will help users 'see' additional information as it relates to the Invoice Status. For example, if the Invoice Status is Pending Approval, the Action might say "Pending Vendor Appeal".
Find Loan (permission required) allows users to search for loans (like Find Invoice) by various search criteria (like milestone and loan type). Once the permission is enabled, Find Loan can be found in the Administration drop-down menu.
iClearDefault offers smart automations that simplifies the management and processing of vendor invoices for mortgage servicers. iClearDefault reduces the overall costs associated with manually processing invoices utilizing advanced business rules to move an invoice seamlessly through workflow queues and automated decisioning, all customized by you. See iClearDefault in action today, schedule a demo and learn how you can improve the management of your invoices.
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